Frequently Asked Questions

HOW DO I RETURN OR EXCHANGE AN ITEM?
For all returns please contact ABV Group customer service at info@abvgroup.ca 

 

CAN I CANCEL OR MODIFY MY ORDER?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the shipment phase. Please contact customer care for any order related concerns info@abvgroup.ca

 

WHEN WILL I RECEIVE MY ORDER?
Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This email acts as an invoice and includes your order number.

For any special delivery instruction please contact info@abvgroup.ca

An ABV customer service representative will contact you within 24 hours with delivery information and instructions. Please allow up to 5 business days for delivery. For orders outside of the GTA or rural areas please contact us directly for delivery timeline.

 

CAN I ORDER A MIXED CASE?
At this time, customers are not able to build their own mixed case. However, ABV group does promote a pre-selected mixed case which you can find on our website or newsletter.

 

DO YOU SELL OUTSIDE ONTARIO?
We are currently only licensed to sell and deliver wines in the province of Ontario.